Policies

—Orders are processed within 1–3 business days.

—Sponsor-a-Tree items follow nursery shipping schedules and may take 7–14 days depending on season and supplier availability.

—We ship physical products within the United States.

—Sponsor-a-Tree items always ship directly to the farm and cannot be redirected.

Farm delivery uses the following address:

Thriving & Surviving Pharms LLC, Trinidad, Las Animas County, Southern Colorado (outside city limits)

—If “Ship to my address” is selected, customers must provide a valid U.S. address.

—We are not responsible for delays caused by incorrect or incomplete addresses.

—Customers receive a shipping confirmation email.

—Sponsor-a-Tree supporters receive a planting confirmation once their tree is planted.

—Report damage within 72 hours with photos and your order number.

—We will coordinate with suppliers or carriers to resolve the issue.

—Colorado Agricultural Risk Notice — Tree survival and growth are subject to natural conditions recognized under Colorado agricultural statutes. We are not liable for losses caused by weather, drought, wildlife, pests, or other environmental factors.

—Force Majeure — Thriving & Surviving Pharms LLC is not liable for delays or failures caused by events beyond our control, including wildfires, drought, severe weather, floods, pandemics, supply-chain disruptions, transportation failures, or any event classified as force majeure under Colorado law.

—Warranty Disclaimer — All products are provided “as-is” without express or implied warranties, including merchantability or fitness for a particular purpose. Tree health cannot be guaranteed due to natural variables.

—Indemnification — Customers agree to indemnify and hold harmless Thriving & Surviving Pharms LLC and its owners from claims arising from misuse of products, incorrect addresses, or failure to follow instructions.

—Limitation of Liability — Liability is limited to the purchase price of the item. We are not responsible for carrier delays, weather impacts, or supplier errors.

—Personal Liability Shield — All obligations apply solely to the LLC. The Veteran founder and owners are individually shielded from personal liability under Colorado LLC law.

—Most physical products may be returned within 30 days if unused, in original packaging, and in resellable condition.

—Sponsor-a-Tree purchases

—Perishables

—Opened consumables

—Digital products

—Items marked “Final Sale”

—Request a return authorization.

—Ship the item back using provided instructions.

—Refunds issued after inspection.

—Report issues within 72 hours of delivery.

—Colorado Agricultural Risk Notice — Tree survival cannot be guaranteed due to natural conditions recognized under Colorado agricultural law.

—Warranty Disclaimer — No warranties are provided except where required by Colorado statute.

—Indemnification — Customers agree to indemnify Thriving & Surviving Pharms LLC for misuse, improper storage, or unauthorized modifications.

—Limitation of Liability — Liability is limited to the amount paid. We are not responsible for environmental conditions or customer negligence.

—Force Majeure — Return obligations may be suspended during events such as wildfires, drought, severe weather, or other force majeure events recognized under Colorado law.

—Personal Liability Shield — All obligations apply solely to the LLC. Owners are individually protected under Colorado LLC statutes.

—We collect information necessary to process orders, communicate with customers, and improve services.

—Fulfill orders

—Provide support

—Send updates

—Improve site performance

—Prevent fraud

—We do not sell or rent personal information.

—Data is shared only with essential service providers.

—Cookies support cart functionality and analytics.

—You may request access, correction, or deletion of your data.

—Colorado Governing Law — This policy is governed by Colorado law, including the Colorado Consumer Protection Act.

—Warranty Disclaimer — We do not guarantee uninterrupted or error-free website operation.

—Indemnification — Users agree to indemnify Thriving & Surviving Pharms LLC for misuse of the website or violation of data-use restrictions.

—Limitation of Liability — Liability is limited to the amount paid for the transaction. We are not responsible for third-party breaches or service outages.

—Force Majeure — We are not liable for data issues caused by events such as wildfires, severe weather, or other force majeure events recognized under Colorado law.

—Personal Liability Shield — All privacy obligations apply solely to the LLC. Owners are individually protected under Colorado LLC statutes.

—These terms govern purchases, sponsorships, and interactions with Thriving & Surviving Pharms LLC.

—You must be 18 or older to make purchases or sponsor trees.

—Sponsored trees ship directly to the farm.

—No refunds once shipped.

—No Land Ownership Clause — Sponsoring a tree does not grant any ownership interest in land, crops, water rights, mineral rights, or farm operations. All trees remain the property of Thriving & Surviving Pharms LLC under Colorado property law.

—Right to Refuse Service — We reserve the right to refuse service, cancel orders, or terminate interactions at our discretion, including cases involving fraud, abusive behavior, or threats to the farm or community.

—Indemnification — Customers agree to indemnify Thriving & Surviving Pharms LLC and its owners for misuse of products, violations of terms, or actions causing harm to the farm.

—Arbitration Clause — All disputes shall be resolved through binding arbitration in Las Animas County, Colorado, under the Colorado Uniform Arbitration Act. Customers waive rights to jury trials and class actions.

—Warranty Disclaimer — All products and services are provided “as-is” without warranties of any kind. Tree growth and agricultural outcomes cannot be guaranteed.

—Force Majeure — We are not liable for delays or failures caused by wildfires, drought, severe weather, pandemics, or other force majeure events recognized under Colorado law.

—Limitation of Liability — Liability is limited to the amount paid for the order. We are not responsible for indirect or consequential damages.

—Personal Liability Shield — All obligations apply solely to the LLC. The Veteran founder and owners are individually protected under Colorado LLC liability protections.